Privacy notice

Effective Date: 01.01.2020

ComExten EOOD ("we," "us," "our") values your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect your information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller
The data controller responsible for your personal data is:
- Company Name: ComExten EOOD
- Address: Ivan Asen II 5, Kostinbrod 2233, Bulgaria
- Email: support@comexten.eu
- Phone: +359 877 112215

2. Data We Collect
We may collect and process the following types of personal data:  
- Contact Information: Name, email address, phone number, and address.  
- Account Information: Login credentials, preferences, and order history.  
- Transaction Data: Payment information and details of purchases.  
- Technical Data: IP address, browser type, device information, and website usage analytics.  
- Marketing Preferences: Consent to receive newsletters or promotional content.  

3. How We Use Your Data
We use your personal data for the following purposes:  
- To provide and deliver our products and services.  
- To process payments and manage orders.  
- To improve our website, products, and services through analytics.  
- To send important updates, promotions, and newsletters (with your consent).  
- To comply with legal and regulatory requirements.  

4. Legal Basis for Processing
We process your data based on the following legal grounds:  
- Consent: Where you have given explicit consent for specific purposes.  
- Contractual Necessity: To fulfill a contract with you (e.g., process your order).  
- Legal Obligations: To comply with EU laws and regulations.  
- Legitimate Interests: For business purposes such as improving services and security.  

5. Data Sharing
We may share your personal data with:  
- Service Providers: Third-party vendors supporting our operations (e.g., payment processors, hosting providers).  
- Legal Authorities: When required by law or in response to legal processes.  

We ensure that any third parties handling your data comply with GDPR requirements.

6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this notice or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

7. Your Rights
Under GDPR, you have the following rights:  
- Access: Request access to your personal data.  
- Rectification: Request corrections to inaccurate or incomplete data.  
- Erasure: Request the deletion of your data ("Right to be Forgotten").  
- Restriction: Request the limitation of data processing.  
- Portability: Request a copy of your data in a structured, commonly used format.  
- Objection: Object to the processing of your data for certain purposes.  
- Withdraw Consent: Withdraw your consent at any time for processing based on consent.  

To exercise these rights, please contact us at support@comexten.eu.

8. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience. For detailed information, please refer to our Cookie Policy.

9. Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, such as standard contractual clauses, to protect your data.

10. Updates to This Privacy Notice
We may update this Privacy Notice from time to time. Changes will be posted on this page with an updated "Effective Date." Please review this notice regularly.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us at:  
- Email: support@comexten.eu
- Address: Ivan Asen II 5, Kostinbrod 2233, Bulgaria